What is the policy for turning water off for non-payment?
The City has a strict turn-off policy that is designed to protect responsible customers like you from being burdened with the costs of delinquent customers. Utility accounts must be paid in full by the 20th of each month during office hours. After the 20th, a delinquent notice will be mailed notifying customers that their account is past due. A $10.00 late charge is assessed on past due bills that are paid after the 20th. Payments for past due bills must be received no later than the 10th of the following month during office hours to avoid disconnection. If a customer's water service is disconnected due to non-payment, the account must be paid in full plus a delinquency fee.

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1. How often will I receive a bill?
2. Where do I make utility payments?
3. What is the policy for turning water off for non-payment?